Terms and Conditions

Last Updated: June 2026

1. Conditions of Use

iebali.keliot.com is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference herein and such additional terms and conditions, agreements, and notices that may apply to any page or section of the Site[cite: 1].

2. Overview

Your use of this Site constitutes your agreement to all terms, conditions and notices[cite: 1]. Please read them carefully[cite: 1]. By using this Site, you agree to these Terms and Conditions, as well as any other terms, guidelines or rules that are applicable to any portion of this Site, without limitation or qualification[cite: 1]. If you do not agree to these Terms and Conditions, you must exit the Site immediately and discontinue any use of information, services, or bookings from this Site[cite: 1].

3. Modification of the Site and These Terms & Conditions

iebali.keliot.com reserves the right to change, modify, alter, update or discontinue the terms, conditions, and notices under which this Site is offered and the links, content, information, prices and any other materials offered via this Site at any time and from time to time without notice or further obligation to you except as may be provided therein[cite: 1]. We have the right to adjust booking and rental prices from time to time[cite: 1]. If for some reason there may have been a price mistake, iebali.keliot.com has the right to refuse or cancel the booking[cite: 1].

4. Copyrights

This Site is owned and operated by PT Keliot Trans Nusantara[cite: 1]. Unless otherwise specified, all materials on this Site, trademarks, service marks, logos are the property of PT Keliot Trans Nusantara and are protected by the copyright laws of Indonesia and throughout the world[cite: 1]. No materials published on this Site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission[cite: 1].

5. Booking and Accounts

You may need to register or provide valid personal data on this Site to book a tour or vehicle rental[cite: 1]. You will be asked to provide accurate, current, and complete information (such as official ID or Driver's License for vehicle rentals)[cite: 1]. You are solely responsible for maintaining the confidentiality of any account details and for all activities that occur under your session[cite: 1]. You will not misuse the booking system, misrepresent your identity, or provide fraudulent payment information[cite: 1].

6. Service & Rental Descriptions

We always try our best to display the information, vehicle specifications, and tour itineraries that appear on the Site as accurately as possible[cite: 1]. However, actual vehicle colors, minor models, or exact route timing may vary depending on availability, traffic, and unforeseen field conditions[cite: 1].

📋 Cancellation and Refund Policy

Our cancellation and refund policies are defined as follows:

• Tour & Travel Bookings: Cancellations made at least 7 days before the scheduled departure date are eligible for a full refund (100%), excluding administrative fees or bank transfer costs. Cancellations made after this period will incur penalties in accordance with our operational regulations.
• Vehicle Rentals: Down Payments (DP) made during the booking process are strictly non-refundable[cite: 1], unless a cancellation is initiated unilaterally by us due to unforeseen fleet deployment or operational constraints.
• Any failure to arrive or attend (no-show) at the designated location on the day of service will render the booking void, and all payments made shall be completely non-refundable.

8. Privacy Policy

Your information is safe with us[cite: 1]. iebali.keliot.com understands that privacy concerns are extremely important to our customers[cite: 1]. Any information you submit to us (including names, contact details, and identification for rentals) will not be misused, abused, or sold to any other parties[cite: 1]. We only use your personal information to process and complete your service bookings[cite: 1].

9. Indemnity

You agree to indemnify, defend and hold iebali.keliot.com and PT Keliot Trans Nusantara harmless from and against any and all third-party claims, liabilities, damages, losses, or expenses arising out of, based on, or in connection with your misuse of our rented vehicles, violation of traffic laws, or breach of these Terms[cite: 1].

10. Disclaimer

iebali.keliot.com assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this Site[cite: 1]. We are not liable for unexpected force majeure events during tours or rental periods, including but not limited to severe weather, natural disasters, or sudden government restrictions.

11. Applicable Laws

These Terms and Conditions are governed by the law in force in the Republic of Indonesia[cite: 1].

12. Questions and Feedback

We welcome your questions, comments, and concerns about our services[cite: 1]. Please send us any feedback pertaining to your booking experience to support@keliot.com[cite: 1].